- Realignment of Consumer Trends
- Redefining Cost Efficiency
- Sustainability as a Success Factor
- Technological Integration and AI
- Synergies Between Omnichannel and E-Commerce
- Increasing Competitive Pressure
- Navigating Global Turbulence
- New Opportunities Through Demographic Diversity
- Health Trend as an Opportunity
- Clear Messaging – Rethinking Customer Loyalty
There is often a complex trust relationship between retailers and brands, which can range from mutual benefit to disappointment. "Currently, many retailers often feel disadvantaged," says Katja Mendel, Retail Format Manager of the Outdoor Division at Sport 2000. She adds, “Brands have the opportunity to shape this dynamic constructively by building fair partnerships and optimizing processes so that both sides benefit.” Working together on equal terms can thus build long-term trust and foster stability and success in an increasingly competitive industry.
Additionally, consumer expectations regarding the shopping experience are shifting: the experiential aspect is becoming more important. Customers now expect far more than just a sales offer; they want a shopping experience that brings the values and world of the brand to life. Community engagement also plays a vital role in winning loyal customers and authentically conveying brand messages.
The solution to the industry’s challenges lies in a comprehensive approach: valuable partnerships, a value-driven corporate culture, and targeted investments in efficiency and innovation are more essential than ever. “Success in the sporting goods industry requires not only high-quality, sustainable products and a values-based corporate culture, but also smart investments in efficiency and innovation,” says Reiner Gerstner, Senior Brand & Marketing Adviser at Schöffel. “Only through these measures can companies not only overcome current challenges but also secure their future.” For the future of the industry, it is crucial to unite innovation, sustainability, and trust. Additionally, the effective use of AI will shape the industry in the future.
Together with industry experts Katja Mendel and Reiner Gerstner, we have compiled the 10 most important challenges and opportunities.
Today’s consumers are seeking more than just products—they want experiences that align with their values. Brands that understand how to act authentically and sustainably not only gain customer trust but also build long-term loyalty. Herein lies the opportunity to clearly differentiate from the competition through authenticity and integrity. Additionally, lifestyle and fashion are increasingly blending with multisport. Consumers are showing a growing interest in versatile sports products that are suitable for both everyday life and athletic activities, creating new opportunities for the industry.
The continuous rise in production and material costs challenges sporting goods brands to develop creative and innovative solutions. Digital tools and automation open up new possibilities for increasing efficiency without compromising quality standards. AI-powered tools, in particular, offer a wide range of applications to reach innovative solutions efficiently and ensure their successful implementation.
This trend is unstoppable and will clearly shape the future. Consumers increasingly expect brands to take ecological responsibility seriously. Companies that prioritize eco-friendly materials and transparent production processes enhance customer trust. Sustainability is essential for long-term success. It’s not enough to simply increase the share of recycled materials; a comprehensive, long-term commitment that meets the high expectations of brand communities and society is required. A widespread shift toward circular business models, ideally implemented across brands, could represent a crucial step forward.
The ongoing digitalization offers the industry numerous opportunities, while also challenging companies to integrate new technologies thoughtfully and strategically. The use of artificial intelligence (AI) has vast potential—whether for creating personalized customer experiences or increasing efficiency in supply chains. Digital pricing strategies and data analytics, for instance, can optimize pricing and better address demand among price-sensitive consumers.
Outdoor brands are already utilizing virtual showrooms and digital catalogs to streamline purchasing processes and reach retailers worldwide. By leveraging immersive digital experiences, brands can enhance buying experiences for specialty retailers and strengthen customer loyalty over the long term. The key to success lies in using AI responsibly and mindfully, viewing it as a tool and support to effectively achieve goals.
The pandemic significantly accelerated online commerce. Today, consumers expect seamless experiences across all channels—both online and offline. Brands that develop a cohesive omnichannel offering not only strengthen customer loyalty but also drive revenue growth. However, revenue and market share growth should be seen more as outcomes of these efforts rather than their primary goals.
Growing competition in the market makes it essential for brands to stand out through innovation and creative marketing. To differentiate themselves, companies must connect with their target audiences on an emotional level and surprise them with fresh ideas. Outdoor, sports, and the associated focus on health have become societal megatrends, increasing competitive pressure across all sales channels, product segments, and price ranges. This shift means that many companies are now incorporating themes into their strategies that previously received little attention.
Economic and geopolitical shifts can quickly impact supply chains and market conditions. Companies that operate flexibly and plan strategically are better prepared to withstand turbulent times. Uncertainty and global inflation contribute to a long-term trend where only “honest” and authentic brands will succeed. Additionally, the sporting goods industry is highly seasonal, requiring precise planning and thoughtful inventory management. Brands must respond flexibly to seasonal trends while avoiding excess stock to operate efficiently and in line with market demand.
Target groups in the sporting goods industry are becoming increasingly diverse. Whether due to an aging population or multicultural markets, brands must adapt their messaging to different age groups and cultures to stay relevant. The influence of Gen Z and Gen Alpha is often underestimated, especially by brands that have traditionally targeted an older audience (keyword: “grandchild suitability”). Today’s consumers are more informed and discerning than ever, seeking not only products but also experiences and values that fully align with their own expectations and standards.
An increasing number of people prioritize a healthy lifestyle, offering brands the chance to provide products and experiences tailored to the needs of health-conscious consumers. Health should be considered in all its dimensions—physical, mental, social, and spiritual. Concepts like Healthy Leadership must be deeply embedded within corporate culture and brand identity. Generic slogans on health topics are not enough to gain and maintain the trust of target audiences in the long term.
Brand loyalty is declining. This makes it even more essential to explore new ways of fostering long-term customer loyalty through personalized experiences and community building. Values-driven and authentic brand identities are increasingly challenging to uphold across highly transparent communication channels—“no fake messages anymore.” Service quality improvements are also essential to meet rising customer expectations. Excellent guidance and support throughout the customer journey have become indispensable. They also offer an opportunity to differentiate through high-quality service and customer satisfaction.
ISPO Munich 2024 offers a comprehensive opportunity to explore the challenges and opportunities of industry transformation. Numerous experts from the sports sector will share their insights and provide fascinating perspectives. Integrated conferences such as Sports Tech Nation, SPORT MARKE MEDIEN, German Trainers' Summit, therapie MÜNCHEN, Atomic's Ski Industry Climate Summit and BIOTEXFUTURE Fall Forum will present the latest trends for industry and trade. Practical insights for the future-oriented development of sport - that's the slogan.
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